Parking Notice Flow

The sequence

1. 1

   Report

   Tenant employee · phone, at the car

   A form: two photos — one close enough to read the plate, one showing the vehicle in the space — plus level, space number, building, and whether anything critical is blocked. The same photo twice is rejected.

2. 2

   Drafts appear

   Automatic · within seconds

   Photos are renamed by plate and filed. Two emails are drafted — a notice to the building's tenant contacts, and a hold to the tow company that says do not attend yet. Nothing has been sent.

3. 3

   The manager sends

   Property manager · decides and acts

   They set the time limit, read both drafts, and press send.

   This is the gate. Nothing leaves the building until a person presses send — not the notice, not the hold, not the authorization to tow.
4. 4

   Grace

   The driver · two hours

   The clock the driver was told about. Most cars move in this window: it is usually a delivery, a visitor, or someone who misread a space number.

5. 5

   Deadline

   Automatic · checked every 15 minutes

   If no outcome has been recorded, the case turns red and the manager gets one email. Nothing can tell whether the car moved — no sensor, no camera. A person has to look at the space.

6. 6

   Outcome

   Property manager · one of three

   Moved — a stand-down is drafted for the tow company. Still there — an authorization to remove is drafted. Reported in error — closed, and the tow company is stood down.

7. 7

   Record

   Automatic · kept as evidence

   Timestamps for the report, the send and the close, both photos, the recipient list and the deadline that was stated. Photos are deleted after 90 days if the car moved, kept two years if it was towed.